01 · Map the channels
We establish the listings, systems, account owners and tasks in scope.
A room name should mean the same thing to the guest and reservations team. Our hotel OTA management services in Nairobi review approved room descriptions, inclusions and policies across the channels in scope. We agree access and responsibilities before updating listings, with the property retaining control of its accounts.
You might work in Upper Hill, live in Karen and make a marketing decision for a company in Westlands. We start with the business and the people it wants to reach, then decide which local, national or international information the website needs.
We are based in Nairobi and agree the working arrangements around the brief. These area references describe service coverage, rather than a claim of an office at each landmark.
A property promoting a Nairobi stay connected with business or leisure may use several booking sources. We agree which listings need work and how updates are coordinated with the team, rather than assuming access to every system.
See our hotel OTA management services for the wider scope, or tell us which of these priorities applies to your business.
Request a scoped quotation. We price this engagement around your business, required work and delivery responsibilities. Share your website, priorities and target market so the quotation can explain the scope clearly.
Request a quotationWe establish the listings, systems, account owners and tasks in scope.
Your team confirms rooms, inclusions, photographs and booking policies.
We complete the agreed changes using the approved access and workflow.
We discuss recurring guest questions and channel information to identify the next corrections.
Share the property website, the OTAs you use and any channel manager. Describe the listing or distribution problems and who approves content, inventory and rate changes.
For the full scope, explore our hotel OTA management services.